If you are dissatisfied with our service in any way, we encourage you to first communicate with your lawyer or our customer service team so that we can promptly understand the issue and take measures to improve it. If the issue cannot be properly resolved, we have a dedicated complaint handling mechanism, and you can submit a complaint to our complaint management department and request an immediate investigation and resolution.

Once you become our client, we will assign a dedicated lawyer or legal team to handle your case. You can keep in touch with your lawyer through phone, email, or by scheduling face-to-face meetings. Additionally, we will provide you with regular case progress reports to ensure you are always informed of the latest developments in your case.

We are committed to providing high-quality legal services through strict case management processes, regular professional training, and continuous quality monitoring to ensure our service level. At the same time, we strictly comply with data protection regulations and take strict confidentiality measures for clients' personal information and case details to ensure that client privacy is fully protected.

Our fee standards and billing methods are flexible and diverse, and can be customized according to the specific needs of the client and the nature of the case. For initial consultations, we usually offer a certain amount of free service time. The specific fee range or estimate will be determined based on the complexity of the case, the amount of work required, and the experience level of the lawyer. During the handling of the case, if additional costs are encountered, we will calculate and allocate them based on the actual situation and the nature of the costs.

Clients can contact us through our official website, phone, or email. Once you decide to entrust us with your case, we will arrange a dedicated client manager or lawyer to connect with you and follow up on your case throughout the process.

Yes, our law firm has extensive experience and successful cases in handling cross-border cases. Our team of lawyers is capable of handling cases involving different national legal systems, judicial procedures, and cultural differences. We have established cooperative relationships with multiple international legal organizations and law firms, enabling us to provide clients with legal support on a global scale.

Our law firm specializes in several key areas of legal services, including but not limited to immigration law, visa legal matters, family and matrimonial law, estate and trust law, trade and investment, and real estate. Our team consists of highly experienced and knowledgeable attorneys, capable of providing clients with comprehensive and tailored legal solutions.